op-edaugust 4, 2026
Fire in the Lobby. Anyone Copy?
Most monitoring protects developers’ sleep, not users’ work.
Alarms go off and nobody in the building moves. That’s most software monitoring: it tells the engineers something broke and leaves the people using it to find out the hard way.
An argument for alerts that start from the user’s work, not the server’s health. [Draft excerpt]
continued on d2 →