I start with the most valuable thing you deliver to your customers and trace, step by step, how it actually gets done. In about three weeks you'll see where work gets dropped, delayed or held together with workarounds, what that's costing you, and what to fix first.
The Operations Audit from Restless Tech. Fixed price, starting at $7,500. Free 30-minute fit call.
Running an app or software product you built? See the Software Audit, F6 →
Maybe you're still on printouts, or you moved to Excel a few years back. Maybe there's accounting software and an inventory tool that nobody ever really set up. Or it's the other way around: a pile of apps that each fixed one thing, some still used and some not, and none of them talk to each other.
Either way, your team fills the gaps by hand. Side spreadsheets, sticky notes, “just ask Linda.” They're getting the work done with what they've got. But every workaround is a spot where something gets dropped, done twice, or lives in one person's head, and it gets worse every time you add customers or people.
I go looking for those workarounds. Each one points at something worth fixing.
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If two or more of these hit home, it's worth a 30-minute call.
Book an intro call →In a one-hour kickoff we pick the most valuable or most complicated thing you deliver, and talk about where the business is heading.
Over two or three recorded screen shares, your team shows me how that work really gets delivered, from the finished result back to the first step. Workarounds included.
For every step, handoff and tool: where it breaks, how often, what it costs, and what happens when volume grows or someone leaves.
A one-hour call where I go through what I found and what to do first. It's recorded, and everything I hand over is yours to keep.
How your flagship outcome really gets delivered: every step, person, tool and handoff, laid out in one picture.
Every shortcut and side system I found, what it is compensating for, and what it would take to make it unnecessary.
Where work gets dropped, delayed or duplicated, ranked by how likely it is and what it costs you in hours, mistakes and slow cash.
Whether the way you work today can reach where you want to go: what breaks at more volume, and who is a single point of failure.
What to fix now and what can wait, sorted into do it yourself, buy a tool, and build something. If an off-the-shelf tool is the right answer, that's what I'll recommend.
The price depends on how much of your operation I cover. Most businesses start with one flagship outcome. I'll recommend a scope on the intro call, and you'll know the exact price before anything starts.
If you hire me to fix what I find, the full audit fee comes off that work.
If your operation is in good shape, I'll say so in writing: a dated clean bill of health you can show investors, buyers or customers, plus a plan for your next stage of growth and a short list of warning signs to watch. I won't invent problems to justify a fee.
I build around how the work really happens, bad days included. Here's some of that work.
A fire and safety company whose technicians tracked alarm inspections and compliance by hand.
An inspection and compliance system designed around how the techs actually worked in the field, so they wanted to use it.
Ran in production for 5+ years with essentially no maintenance.
A national endurance racing series: 6–9 race weekends a year, about 50 cars and 500 people per event. Registration, timing and penalties all have to work under race-day pressure.
The entire platform, built and run for 8+ years: registration and payments, check-in and waivers, live timing, RFID pit lane tracking, automatic penalties, championships and SMS alerts.
$5M+ in registrations processed and thousands of active users, on a system designed around race-weekend load spikes.
A direct-mail startup that needed to send personalized, handwritten-style mail at real scale.
The core platform from the first build onward: custom handwriting rendering (years before AI could do it), a full US address database, and integrations partners send mail through.
Grew to 500,000 pieces of mail a month.
Start with a free 30-minute call. I'll ask what's breaking, tell you honestly whether the audit fits, and suggest a scope.
Thanks, there. Pick a time that works and I'll come prepared.